Our Partner Supermarket: Our fulfilment store covers the city and the surrounding districts. See delivery zones and fees.

Shopper walking down a bright supermarket aisle stocked with fresh produce and groceries

Your Popular Store Online. A smarter way to shop.

Discover your everyday essentials, shop from the comfort of your home and enjoy a more convenient way to shop with BuySmart.ng.

  • Distance-based delivery, priced before you pay
  • Fresh produce and everyday essentials
  • Secure checkout and order tracking

Why families choose BuySmart

Built for busy Lagos and Abuja households who want supermarket quality without the queue.

Distance-based delivery

Your fee is set based on distance. The exact price shows on your basket before you pay.

Fresh sourced daily

Produce is bought each morning from trusted farms and markets, then packed the same day it reaches our hub.

Secure checkout

Pay by card, transfer or on delivery. Every order is encrypted and confirmed with a receipt you can keep.

Order tracking

Follow your basket from packing to your street with live status updates and a rider you can reach directly.

Delivery priced by distance

No surprises at checkout. Three simple zones, one clear fee — calculated from our hub to your address.

0 – 5 km

₦900 per order

Same-day delivery within 2 hours for orders placed before 4pm. Ideal for inner-city neighbourhoods.

15 km +

₦2,500 per order

Same -day delivery to within 4 hours to outer suburbs and satellite towns. 

We currently deliver across Lagos, Abuja, Port Harcourt and Ibadan, with new zones added every month. Enter your address at checkout to see your exact fee and delivery window.

Check my area

Special offers and promotions

Weekly price drops and bundle savings, published by our buying team. Every offer below is a live promotion — nothing here is a made-up discount.

Bulk basket savings

Buy family sizes and multi-packs and the price per unit drops. Perfect for monthly shopping, offices and large households.

Shop bulk sizes

Fresh produce, priced daily

Fruit and vegetable prices are set each morning from the market, so what you see is what you pay at the till.

See today's produce

Free delivery on large orders

Orders above ₦75,000 to our outer delivery zone travel free. The fee is calculated and shown before you pay.

Check your zone

This week's bestsellers

Real prices, real stock. Add to your basket and check out in minutes.

Colourful assortment of fresh fruitFresh

Fresh Fruit Basket

Apples, oranges, bananas and seasonal fruit, hand-picked the morning of delivery.

₦8,500 per basket

Bag of long grain rice with pantry staplesPopular

Premium Long Grain Rice

10kg bag of stone-free parboiled rice — the family-size pack that keeps the pot full.

₦24,900 10kg bag

Chilled bottles of drinks in a supermarket fridgeChilled

Beverage Variety Pack

Twelve bottles of water, malt and juice, delivered cold and ready for the fridge.

₦6,200 pack of 12

Household cleaning products and detergentsBulk

Household Cleaning Bundle

Detergent, bleach, surface cleaner and tissue — one bundle that covers the whole house.

₦12,400 4-piece bundle

Personal care bottles and skincare productsNew

Personal Care Set

Body lotion, shower gel, soap and deodorant from brands you already trust.

₦9,750 4-piece set

Frozen meat and dairy products in a supermarket chillerFrozen

Frozen & Dairy Combo

Chicken portions, fish fillets, milk and butter, kept at temperature from hub to door.

₦18,300 combo pack

Recently viewed

Pick up where you left off. On a signed-in account, this row fills with the products you looked at last.

Bag of long grain rice with pantry staplesViewed

Premium Long Grain Rice

10kg bag of stone-free parboiled rice — the family-size pack that keeps the pot full.

₦24,900 10kg bag

Add
Fresh fruit and vegetables in a market basketViewed

Fresh Fruit Basket

Apples, oranges, bananas and seasonal fruit, hand-picked the morning of delivery.

₦8,500 per basket

Add
Personal care bottles and skincare productsViewed

Personal Care Set

Body lotion, shower gel, soap and deodorant from brands you already trust.

₦9,750 4-piece set

Add

Recently viewed products appear here once you are signed in. Sign in or create an account to keep your history across devices.

Grocery bags being handed to a customer at their front door

Convenient online shopping, built around your week

No queue, no traffic, no carrying bags across town. Fill your basket from your phone, choose a delivery window, and let us do the aisle work.

  • Search the whole catalogue by product name, brand or keyword.
  • See your delivery fee before you pay — calculated from your address, not your basket size.
  • Follow your order from packing to your gate, and reach support on WhatsApp if anything changes.
Start shopping

What this website can do today

We would rather be straight with you than pretend. Here is exactly where BuySmart.ng stands before real orders are accepted.

Working now

  • Full catalogue browsing, search, filters and sorting
  • Product cards with prices, pack sizes and availability
  • WhatsApp ordering and checkout from the basket
  • Delivery zones, fees and timelines shown before payment
  • Order status lookup and customer accounts
  • WhatsApp and email customer support

Needs an integration

  • Card and transfer payments through a Nigerian gateway
  • Distance-based fees from a live mapping or routing service
  • Order and status notifications by SMS or WhatsApp Business
  • Automated WhatsApp messaging and order-specific support links

Needs ecommerce software

  • A real product database with stock and price control
  • Persistent carts across devices and sessions
  • Payment capture, refunds and reconciliation
  • Staff order management, packing and dispatch workflow
  • Sales reports and role-based staff permissions

This site is still in progress, mobile and system storefront: catalogue, basket, delivery pricing, tracking and support all work as presented. A live inventory feed, payment capture and back-office order management need a connected ecommerce platform — we will confirm the exact setup with you before the store accepts real orders. Products shown are clearly identified sample items, not a live feed from our retail partner.

What our customers say

Thousands of Nigerian households shop with us every week.

I order on Sunday evening and everything is in my kitchen before dinner. The delivery fee was shown upfront, so there were no surprises at the door.


Adaeze OkonkwoGwarinpa

The vegetables actually look like vegetables — not the tired ones at the end of the market day. My family noticed the difference in the first week.


Ibrahim SuleimanWuse 2, Abuja

Running a busy practice means no time for the market. I track my order from packing to my gate, and support answers on WhatsApp within minutes.


Tunde ObaMaitama, Abuja

Shop BuySmart.ng

Everyday essentials, fresh produce and household favourites — delivered across Abuja.

Cart

Your cart is empty.

    Estimated total

    Need help with an order?

    Our support team is on WhatsApp and the phone from 7am to 9pm, every day. Ask about stock, delivery zones, or tracking an order already on its way.

    • WhatsApp & phone+234 906 000 9519
    • Emailhello@buysmart.ng
    • Fulfilment hubAbuja
    • Support hoursMonday to Sunday, 7:00am – 9:00pm

    Send us a message

    Tell us what you need and we'll reply the same day.

    Every aisle, one basket.

    A structured catalogue of groceries, fresh produce, beverages, household essentials and personal care — each line with its unit size, price in naira and live stock status. Search it, filter it, and add straight to your basket.

    • Same-day delivery in Lagos & Abuja
    • Freshness guarantee on produce
    • Pay by card, transfer or on delivery

    The full catalogue

    Search by name, filter by aisle, sort by price. Every line shows its unit size, its price in naira and whether it is in stock today.

    Demo catalogue. These twelve lines are sample products supplied by us, not a live feed from any retail partner. Prices, unit sizes and stock levels are placeholders — replace them with your real inventory before the store takes orders. Every field below is editable.

    Showing 12 of 12 products

    Fresh tomatoes packed in a basketFresh

    Fresh Tomato Basket (1kg)

    1kg basketBS-PRD-001

    In stock · 40+ baskets

    Firm, ripe Nigerian tomatoes picked fresh daily and packed the same morning.

    ₦2,500 per basket

    Add
    Bag of long grain ricePopular

    Premium Long Grain Rice (5kg)

    5kg bagBS-GRC-002

    In stock · 120+ bags

    Stone-free, well-milled parboiled rice that stays separate in the pot.

    ₦12,500 5kg bag

    Add
    Bottle of cooking oil in a kitchen

    Golden Penny Vegetable Oil (3L)

    3 litre bottleBS-GRC-003

    In stock · 60+ bottles

    Pure, cholesterol-free cooking oil for everyday frying, stews and baking.

    ₦9,800 3 litre bottle

    Add
    Crate of fresh eggs

    Farm Fresh Eggs (Crate of 30)

    crate of 30BS-PRD-004

    Low stock · 8 crates left

    Large eggs from partner farms, delivered chilled and candled for quality.

    ₦6,500 crate of 30

    Add
    Assorted soft drink cans

    Assorted Beverage Pack (12 cans)

    pack of 12BS-BEV-005

    In stock · 75+ packs

    Soft drinks and juices in one pack — cold from our chiller to your fridge.

    ₦7,200 pack of 12

    Add
    Cleaning supplies and detergent bottlesBulk

    Household Cleaning Bundle

    4-piece bundleBS-HHD-006

    In stock · 30+ bundles

    Detergent, bleach, disinfectant and surface spray — one bundle for the whole house.

    ₦8,900 4-piece bundle

    Add
    Personal care toiletries arranged together

    Personal Care Essentials Set

    4-piece setBS-PER-007

    In stock · 45+ sets

    Soap, body lotion, toothpaste and deodorant from brands you already trust.

    ₦10,500 4-piece set

    Add
    Box of assorted fresh fruitNew

    Fresh Fruit Medley Box

    per boxBS-PRD-008

    In stock · 25+ boxes

    Seasonal apples, oranges, bananas and grapes, boxed for the week ahead.

    ₦5,500 per box

    Add
    Bowl of semolina flour

    Honeywell Semolina (2kg)

    2kg packBS-GRC-009

    In stock · 90+ packs

    Fine semolina that cooks smooth and lump-free — a Nigerian breakfast staple.

    ₦4,300 2kg pack

    Add
    Tin of powdered milk

    Peak Powdered Milk Refill (400g)

    400g pouchBS-BEV-010

    Out of stock · back Friday

    Full-cream milk powder for tea, cereal and pap. Resealable refill pouch.

    ₦5,900 400g pouch

    Notify me
    Baby diapers stacked in a packBulk

    Baby Diapers Jumbo Pack (Size 3)

    pack of 78BS-BAB-011

    In stock · 55+ packs

    Soft, absorbent diapers with a wetness indicator. Jumbo pack of 78.

    ₦14,500 pack of 78

    Add
    Kitchen foil and cling film rolls

    Kitchen Foil & Cling Film Set

    2 rollsBS-HHD-012

    In stock · 70+ sets

    One roll of heavy-duty foil and one of cling film, with a cutter box.

    ₦3,600 2 rolls

    Add

    No products match that search

    Try a shorter word, or clear the filters to see all twelve products again.

    Your product data, editable

    Every product on this page is a plain, structured record. Change a field here and the card above changes with it — no developer needed.

    What each product record holds

    • Product name — what the customer searches for
    • Aisle — which of the six categories it sits in
    • Unit size — 5kg bag, pack of 12, crate of 30
    • Price in naira — the figure shown on the card
    • Stock status — in stock, low stock or out of stock
    • SKU — your internal code, shown under the name
    • Description — two lines of plain product detail
    • Photo — one square image per product

    How to update it

    Open any product card in the editor and change its text, price, unit size or stock label directly. To move a product to a different aisle, change its aisle value; to hide one, set it to out of stock and it stays visible but cannot be added to the basket.

    When your real inventory is ready, replace these twelve sample lines with your own list — the search, filters, sorting and basket keep working exactly as they do now.

    About this sample data

    These twelve products are demonstration data created for this build. They are not a live feed from any retailer, and the prices and stock counts are illustrative. Nothing here is charged to a customer until you connect a real product database and payment gateway.

    Buying for a family, office or event?

    Our bulk desk prices larger baskets by the carton, with a dedicated picker and a delivery slot that suits you. Send us your list and we'll quote the same day.

    • Carton and half-carton pricing on rice, oil, detergent and drinks
    • Free delivery on bulk orders above ₦75,000
    • Invoicing for offices, schools and event planners
    Request a bulk quote
    Trolley loaded with grocery cartons in a supermarket aisle

    Can't find something?

    If a brand or size isn't listed, message us on WhatsApp with the item and your address. We'll confirm stock, price and your delivery fee before you pay a naira.

    Delivery that tells you the price before you pay.

    Your fee is set by the distance from our Victoria Island hub to your address — never by the size of your basket. Three zones, one clear price, and a delivery window you can plan your day around.

    • From ₦900 within 5 km
    • Same-day in Lagos & Abuja
    • Cold chain kept from hub to door

    Three zones, priced by distance

    We measure the straight-line distance from our hub at 14 Adeola Odeku Street to your delivery address. The exact fee appears on your basket before you confirm.

    Zone 1 · 0 – 5 km

    ₦900 per order

    Same day · within 2 hours

    Inner-city neighbourhoods close to the hub. Order before 4pm and your basket arrives the same afternoon.

    • Victoria Island & Ikoyi
    • Lagos Island & Marina
    • Obalende & Onikan

    Zone 3 · 15 km +

    ₦2,500 per order

    Next day · 2-hour window

    Outer suburbs and satellite towns. We confirm your slot by WhatsApp the evening before. Free on orders above ₦75,000.

    • Ikorodu & Badagry
    • Kubwa & Lugbe, Abuja
    • Port Harcourt & Ibadan metro

    Buying in bulk for an office, event or restaurant? Orders above ₦150,000 are delivered free anywhere in Zone 1 and 2, and at half price in Zone 3.

    Start shopping

    What happens after you order

    From the moment you confirm to the knock on your door — here is the journey, and how long each step takes.

    1. 0 – 15 min

      Order confirmed

      You get a WhatsApp confirmation with your zone, your exact fee and your delivery window. Pay by card, transfer, or on delivery.

    2. 15 – 60 min

      Picked and packed

      A personal shopper walks your list at the hub, weighs your produce and packs chilled items into insulated bags with ice packs.

    3. 1 – 2 hrs

      Out for delivery

      Your rider is assigned and you can track the trip live. You also get the rider's direct number in case you need to redirect.

    4. On arrival

      Handed over

      We call or message when we are five minutes away. Check your items at the door — anything not right is refunded or replaced the same day.

    Where we deliver

    Four cities today, with new zones opening every month. If your area is not listed, message us — we often add a route when enough neighbours ask.

    Lagos

    Coming Soon

    Victoria Island, Ikoyi, Lagos Island, Lekki, Ikate, Ajah, Yaba, Surulere, Ikeja, Maryland, Gbagada, Ikorodu.

    Abuja

    Same-day delivery

    Wuse, Maitama, Garki, Asokoro, Gwarinpa, Jabi, Life Camp, Kubwa, Lugbe, Apo and the airport road corridor.

    Port Harcourt

    Coming Soon

    Old GRA, New GRA, D-Line, Rumuola, Woji, Trans-Amadi and Peter Odili Road.

    Ibadan

    Coming Soon

    Bodija, Dugbe, Ring Road, Challenge, Akobo, Oluyole and Jericho.

    Not sure which zone you are in?

    Send us your street and area on WhatsApp and we will tell you your zone, your fee and your earliest delivery window — usually within a few minutes.

    Browse the shop

    Delivery questions, answered

    The things customers ask us most before their first order.

    How is my delivery fee calculated?

    By distance from our hub to your address, in three bands. It never changes with the size or weight of your basket, so a full month of groceries costs the same to deliver as a single bag.

    Can I choose a delivery time?

    Yes. At checkout you can pick the next available window or schedule a slot up to seven days ahead — useful for weekend shops and office deliveries.

    What if I am not home?

    Tell your rider on the number we send you. We can wait briefly, leave the order with a security post, or reschedule to the next window at no extra cost.

    Do you deliver on Sundays?

    Yes, with a shorter window. Sunday orders are delivered between 9am and 6pm, and Zone 3 orders placed on Sunday arrive on Monday.

    Is there a minimum order?

    No minimum. Order a single loaf of bread if that is all you need — the zone fee is the only delivery charge you pay.

    What about frozen and chilled items?

    They travel in insulated bags with ice packs and are packed last so they leave the hub at temperature. If anything arrives warm, we replace it free.

    Need your zone confirmed?

    Message our delivery desk with your street and area. We will reply with your zone, your exact fee and the earliest window we can reach you — every day from 7am to 9pm.

    • Delivery desk+234 906 000 9519
    • Emailhello@buysmart.ng
    • Fulfilment hub14 Adeola Odeku Street, Victoria Island, Lagos

    Where is my order?

    Enter the order number from your WhatsApp confirmation and see exactly where your basket is — packed, on the road, or minutes from your door. No account needed.

    Updates every 30 secondsLive rider positionWorks for orders up to 30 days old

    Track your order

    Your order number looks like BS-24817. It is in the first message we sent you on WhatsApp, and on your delivery receipt.

    No order number yet?

    If you checked out in the last few minutes, your confirmation may still be on its way. Orders placed before 4pm are usually confirmed within 15 minutes.

    Start an order

    What each status means

    Five stages, from the moment you pay to the knock on your door. Your tracker moves through them in order.

    Order confirmed

    We have your list and your payment. Your zone, exact fee and delivery window are locked in and sent to you on WhatsApp.

    Picked and packed

    A personal shopper walks your list at the hub, weighs your produce and packs chilled items into insulated bags with ice packs.

    Out for delivery

    Your rider is assigned and on the road. Their name and direct number appear in the tracker so you can reach them.

    Arriving soon

    The rider is within a few minutes of your address. We call or message you so someone can meet them at the door.

    Delivered

    Handed over and checked with you. Anything not right is refunded or replaced the same day — just tell the rider or message us.

    When tracking does not work

    The usual reasons an order number will not pull up, and what to do about each one.

    The number is not recognised

    Check for a missing dash — it should read BS-24817, not BS24817. If it still fails, send us a screenshot of your confirmation and we will find the order.

    The phone number does not match

    We match the number you gave at checkout. If you ordered with a different line, message us from that number and we will open the tracker for you.

    No movement for over an hour

    Zone 3 orders sit at the hub until the next morning by design. If you are in Zone 1 or 2 and nothing has changed, call the delivery desk and we will chase the rider.

    The order is older than 30 days

    Live tracking closes after 30 days, but your order history stays with us. Ask support for a copy of the receipt or the delivery record at any time.

    Still need a human?

    Our support desk can see your order exactly as you do, and can reach the rider directly. Message or call us any day between 7am and 9pm — most tracking questions are answered in under five minutes.

    • Order support+234 906 000 9519
    • Emailsupport@buysmart.ng
    • Fulfilment hub14 Adeola Odeku Street, Victoria Island, Lagos

    Your BuySmart account

    Sign in to see every order you've placed, reorder your usual basket in a tap, and keep your home, work and weekend addresses ready for checkout.

    • Secure sign-in
    • Full order history
    • Saved addresses
    • Reorder in seconds
    • One-tap reorderEvery past basket is saved, so your monthly staples take seconds.
    • Faster checkoutYour addresses and delivery zone are remembered, so the fee is right first time.
    • Receipts in one placeDownload any past invoice for your records or your office expense claim.
    • Early access to offersAccount holders see weekly price drops before they go public.

    Order history

    A sample of what your account shows once you're signed in — every order, its items, what you paid and where it went.

    Track an order
    • #BS-48210

      Placed 12 March 2025 · 14 Adeola Odeku Street, Victoria Island

      Delivered
      • Golden Penny Semovita 2kg
      • Peak Milk Powder 400g
      • Fresh Tomatoes 1kg
      • Dettol Antiseptic 500ml

      ₦24,850 Paid by transfer

    • #BS-47903

      Placed 2 March 2025 · 14 Adeola Odeku Street, Victoria Island

      Delivered
      • Mama Gold Rice 5kg
      • Kings Vegetable Oil 3L
      • Indomie Chicken 10-pack

      ₦31,200 Paid on delivery

    • #BS-47556

      Placed 21 February 2025 · 7 Admiralty Way, Lekki Phase 1

      Out for delivery
      • Nestlé Milo Refill 500g
      • Fresh Eggs (crate of 30)
      • Eva Bottled Water 12-pack
      • Close Up Toothpaste 140g

      ₦18,400 Paid by card

    • #BS-47118

      Placed 9 February 2025 · 7 Admiralty Way, Lekki Phase 1

      Being packed
      • Fresh Chicken 2kg
      • Honeywell Spaghetti 10-pack
      • Fresh Spinach & Ugu bundle

      ₦22,150 Paid by transfer

    Orders stay in your history for 24 months. Need an older receipt? Our support team can pull it for you.

    Start a new order

    Saved addresses

    Keep every place you shop for, so checkout knows exactly where to send the rider — and which delivery zone to charge.

    Default

    Home

    14 Adeola Odeku Street,
    Victoria Island, Lagos
    +234 906 000 9519
    Work

    Office

    7 Admiralty Way,
    Lekki Phase 1, Lagos
    Reception, 3rd floor
    Weekend

    Family house

    22 Ogunlana Drive,
    Surulere, Lagos
    Gate code 4471

    Add a new address

    Save another home, office or pickup point. We'll work out the delivery zone and fee for it straight away.

    Add address

    Need a hand with your account?

    Locked out, changed your number, or want an old order moved to a new address? Message us on WhatsApp with your order number and we'll sort it out — usually within a few minutes during delivery hours.

    Checkout, done properly

    This is the working checkout for BuySmart.ng: a live basket you can adjust, a delivery address that sets its own zone and fee, a payment step that tells you the truth about what is connected, and an order that is created with a real reference and handed straight to our WhatsApp line.

    • 1 Basket
    • 2 Address & zone
    • 3 Payment
    • 4 Order created

    Your basket

    This is the same basket you filled in the shop — quantities and the subtotal update as you change them, and anything you add or remove here is saved to your basket. Prices are in naira and include VAT where it applies.

    • Bag of long-grain parboiled rice

      Mama Gold Parboiled Rice

      5kg bag · Aisle: Grains & staples

      2₦8,400
    • Fresh tomatoes in a market basket

      Fresh Tomatoes

      1kg basket · Aisle: Fresh produce

      1₦3,150
    • Bottle of vegetable cooking oil

      Kings Vegetable Oil

      3 litre bottle · Aisle: Cooking & pantry

      1₦9,800
    • Carton of fresh milk

      Peak Milk Powder

      400g tin · Aisle: Beverages

      3₦7,350
    • Subtotal₦28,700
    • Delivery feeCalculated from your address
    • VAT (7.5%, included in listed prices)₦2,153
    • Total₦28,700

    The delivery fee is added once you choose your zone below. Nothing is charged on this page until a payment gateway is connected.

    How this page works

    The basket, the zone calculation and the order reference are live and working now. The payment step is deliberately not simulated — it lists exactly which Nigerian gateway integrations are needed before money can move.

    See the integrations list

    Need to change something?

    Add more items from the shop, or check the delivery zones and fees before you commit to an address.

    Back to the shop · Delivery zones & fees

    Delivery address

    Fill this in once and the zone, the fee and the rider's route all follow from it. Saved addresses from your account appear here automatically.

    Zones are set by road distance from the store, not by postcode.

    Zone & delivery fee

    Your fee is worked out from the zone you pick. Once Google Maps distance is connected, this becomes automatic from the street address.

    Zone
    Not selected
    Distance band
    —
    Delivery fee
    Pending zone
    Estimated arrival
    —

    Free delivery on baskets over ₦50,000 inside Zone 1 and Zone 2. Bulk and office orders are quoted separately — see the delivery page for the full table.

    What is needed before money can move

    BuySmart.ng has no live payment gateway connected yet. Rather than show a fake "payment successful" screen, here is exactly what has to be switched on.

    • Paystack or Flutterwave merchant accountCard, bank transfer, USSD and Opay/Palmpay checkout, settled to your Nigerian business account.
    • Server-side verification and webhooksEvery payment confirmed against the gateway's API before an order is marked paid — never from the browser alone.
    • Live inventory and pricingStock levels and naira prices must come from the back office so a customer can never pay for an item that has sold out.
    • Google Maps distance APIRoad distance from the store to the delivery address, so the zone and fee are calculated rather than guessed.

    Until then: the button below creates your order and sends it to our WhatsApp line for confirmation. No card details are collected on this page and no payment is taken.

    Payment method

    Choose how you intend to pay. Options marked as not yet connected cannot be completed online today.

    Keep shopping

    Your order reference is generated on this page and attached to the WhatsApp message, so our team can find it immediately.

    Your order reference

    Every order gets a real reference in the form BS-XXXXX. It is what our team quotes back to you, what appears on your receipt, and what you use to track the delivery.

    Order created

    Press the button in the payment step and your reference appears here, ready to send.

    BS-00000

    No order created yet. Your basket, zone and total are held on this page until you do.

    Track an order

    What happens next

    • Reference issued. The order is written with its items, quantities, address, zone and total.
    • Handed to WhatsApp. The full order is pre-filled into a message to our order line, so nothing is retyped.
    • Confirmed by a person. Stock, the final delivery fee and payment details are confirmed with you before anything is dispatched.
    • Packed and tracked. The order moves to Packing, then Out for delivery, and you can follow it on the Track order page.

    Integrations still to be connected

    Four external services turn this checkout into a fully automated one. Each is listed with what it does and what is needed to switch it on.

    Needed

    Paystack or Flutterwave

    Payment collection and settlement for Nigerian customers.

    • What it gives you: card, bank transfer, USSD and wallet payments, plus automatic settlement to your business account.
    • What we need: a registered merchant account, public and secret API keys, and your settlement bank details.
    • How it plugs in: the checkout calls the gateway, then verifies every payment server-side by webhook before an order is marked paid.
    Needed

    Google Maps distance

    Automatic zone and delivery-fee calculation from the address.

    • What it gives you: road distance from the store to the door, so the fee is accurate instead of estimated.
    • What we need: a Google Cloud project with the Distance Matrix API enabled and a billing-enabled API key.
    • How it plugs in: the address form sends the destination, the API returns distance, and the zone table converts it into a naira fee.
    Working now

    WhatsApp Business

    Order handoff, customer confirmation and delivery updates.

    • What it gives you: every order arrives on one line with its reference, items and address already written out.
    • What we need: a WhatsApp Business number for orders, and message templates approved if you later move to the Cloud API.
    • How it plugs in: the checkout opens a pre-filled message to your order line — no retyping, no lost details.
    Needed

    Inventory and back office

    Live stock, prices and order records in one place.

    • What it gives you: real stock levels, unit sizes and naira prices feeding the catalogue, so nothing oversells.
    • What we need: your product list with SKUs, unit sizes and prices, and a decision on the system of record.
    • How it plugs in: the catalogue and checkout read from one product source, and each order is written back with its status.

    How our team handles an order

    Six stages from the moment a customer presses the button to the moment the rider is at the door. Each stage has one owner and one clear action.

    1. Order received

      The reference lands on the WhatsApp order line with items, quantities, address, zone and total attached.

      Owner: order desk
    2. Stock checked

      Each line is checked against the shelf. Anything short is flagged to the customer before payment is taken.

      Owner: store floor
    3. Fee and payment confirmed

      The zone fee is confirmed, then payment is taken by transfer or on delivery and recorded against the reference.

      Owner: order desk
    4. Packed

      Items are picked, weighed where needed, and packed with the reference on the crate label.

      Owner: packing team
    5. Out for delivery

      The rider is assigned, the customer gets a message with the rider's name and an arrival window.

      Owner: dispatch
    6. Delivered and closed

      Delivery is confirmed, the order is marked Delivered, and the receipt is available in the customer's account.

      Owner: dispatch

    Today these stages are run by hand from the WhatsApp order line, which is why every order carries a reference from the moment it is created. Once the back office is connected, the same six stages become statuses that update automatically and appear on the Track order page.

    Track this order

    Once your order is created above, its reference is attached to a real order record and the tracker below follows that record. The six statuses are the same ones our staff set from the order desk — nothing here is a decorative progress bar. Enter any reference created on this device in the staff panel to pull that order's record back up.

    Order reference

    BS-00000

    Order received

    Placed
    No order created yet
    Delivery window
    Set once your zone is chosen
    Zone & fee
    Pending zone
    Last update
    —
    1. Order received

      Your reference has been created and the order is written to our order record with its items, address, zone and total.

      Waiting
    2. Order confirmed

      Our order desk has checked your list and confirmed stock, the final delivery fee and how you are paying.

      Pending
    3. Order being processed

      A personal shopper is walking your list at the hub, weighing produce and pulling anything that needs substituting.

      Pending
    4. Packed

      Everything is bagged with your reference on the crate label, chilled goods sealed last with ice packs.

      Pending
    5. Out for delivery

      Your rider is assigned and on the road. Their name and direct number are sent to you with the arrival window.

      Pending
    6. Delivered

      Handed over and checked with you at the door. The order is closed and your receipt is available in your account.

      Pending

    Staff status update

    Only the order desk and dispatch can move a status. Enter the order reference, choose the new status and record who is making the change — the update is written to the order record with a timestamp and the customer is notified.

    Recorded against the order so every change has an owner.
    Customer view

    No status change recorded in this session.

    • Authorised roles only. Order desk, packing team and dispatch hold the status permission; riders can only mark Delivered.
    • Every change is logged. Status, time and staff member are written to the order record, so the customer's tracker and our records always agree.
    • Sign-in required. This panel becomes live once staff accounts and the back office are connected; until then it records changes for this session only.

    Notifications still to be connected

    A status change is only useful if the customer hears about it. Three services carry the updates out of the order record and onto the customer's phone.

    Needed

    WhatsApp Business Cloud API

    The main channel for status messages in Nigeria.

    • What it gives you: an approved template message sent automatically on every status change, from your verified business number.
    • What we need: a WhatsApp Business account, a verified display name, a dedicated order line, and template approval for each of the six statuses.
    • How it plugs in: the order record fires the template with the reference, status and delivery window filled in — no one retypes anything.
    Needed

    SMS gateway

    A fallback for customers who are not on WhatsApp.

    • What it gives you: the same six status updates by text, plus the rider's number on the Out for delivery message.
    • What we need: a Nigerian sender ID registered with a gateway such as Termii, Africa's Talking or Bulk SMS Nigeria, and message credits.
    • How it plugs in: the same status event that triggers WhatsApp sends the SMS, so the two channels never disagree.
    Needed

    Transactional email

    Receipts, order confirmations and delivery records.

    • What it gives you: a written order confirmation and receipt the customer can keep, plus a copy of every status change.
    • What we need: a sending domain with SPF and DKIM records, and an account with a provider such as Resend, Postmark or SendGrid.
    • How it plugs in: the order record triggers the receipt on creation and a short email on each status change.

    Until these are connected, status updates are sent by hand from the WhatsApp order line — which is why every order carries a reference from the moment it is created. The tracker on this page and the Track order page read the same order record, so what a customer sees always matches what our staff set.

    Stuck on something at checkout?

    Send us your order reference on WhatsApp and we will pick it up straight away — stock, fees, addresses or a delivery window, whatever you need changed. This is our official support line, open every day from 7am to 9pm.